Last updated: 22 September 2026
Swapngo Fleet Hub ("Swapngo", "we", "us") rents electric scooters to riders in Chennai through the Swapngo app. This policy explains what personal data we collect, why, who else sees it, how long we keep it, and how you can exercise your rights over it.
We are the data fiduciary for this data under India's Digital Personal Data Protection Act, 2023.
Identity verification. Your Aadhaar and driving licence — photographs of the documents, plus the masked last digits of each number — and a photograph of your face. A member of our staff reviews these manually; we do not send them to an automated verification service, and we do not store your full Aadhaar or driving licence number.
Account and service. Name, phone number, email address, date of birth and address, so we can create your account, assign you a scooter, and contact you about your rental.
Emergency contact. The name and phone number of a person to contact in an emergency. Please tell that person you have given us their details.
Payments. Records of your deposit, rentals, invoices, charges and refunds. Your card, UPI or bank details are handled entirely by our payment provider and never reach our systems.
Safety and incidents. Reports, photographs and notes relating to damage, accidents or theft involving a scooter you rented.
Service messages. Your phone number and device push token, so we can send one-time login codes, pickup reminders and payment notices.
Location. Your approximate location, only while you are actively using the app, to show nearby battery-swap stations and how far away they are. We do not track your location in the background and keep no history of where you have been. Declining still lets you use everything else.
Marketing. Offers and news about Swapngo. Off by default; switchable at any time, with nothing else affected.
Referrals. Linking your account to whoever referred you, so rewards can be paid.
Nominee. If you choose to name one, a person who may exercise your rights if you die or become unable to act.
To verify your identity and eligibility; to provide and manage your rental; to take payment and issue refunds; to assess damage and recover amounts you owe; to send you service messages; to keep the records the law requires; to prevent fraud and misuse; and — only with your consent — to send you marketing.
| Recipient | What they receive |
|---|---|
| Payment provider (Razorpay) | Payment and refund data |
| SMS provider (MSG91) | Your phone number, to deliver login codes |
| Push provider (Expo / Google FCM) | Your device push token |
| Hosting providers (Render, Supabase) | Data stored on our behalf |
| Map / address search | An approximate location when you search — not your identity |
We do not sell your personal data. We do not use it for advertising. We do not share it with data brokers. We may disclose data where the law requires it, or to protect our rights or someone's safety.
Primarily on servers in Mumbai, India. Some service providers may process data outside India; where they do, we rely on contractual protections.
From the Privacy screen in the app, or by writing to us, you can:
In the app: Profile → Privacy → request account deletion.
Without the app: email contact@swapngo.in from your registered email address. We will verify your identity before acting.
What is deleted: your identity — name, contact details, address, date of birth, identity documents and photograph.
What is retained, and why: financial records (invoices, payments, deposits, refunds) for the period tax and company law requires. These are unlinked from your identity and cannot be used to identify you.
You must return any vehicle and settle any outstanding amount before we can close your account.
We acknowledge deletion requests within 48 hours and complete them within 30 days.
Data is transmitted over HTTPS. Your login session is held in your device's secure keystore, not in plain storage. Identity document numbers are encrypted at rest with keys held only on our servers. Access is restricted to staff who need it, and administrative actions are logged.
No system is perfectly secure. If a breach affects you, we will notify you and the Data Protection Board of India as the law requires.
Contact us first at contact@swapngo.in. If your grievance is not resolved to your satisfaction, you may escalate to:
Grievance contact: Swapngo Support
Email: contact@swapngo.in
Phone: +91 96009 99046
Address: No. 5/61, Pillaiyar Kovil Street, Medavakkam, Chennai - 600100
We acknowledge within 48 hours and respond within 30 days. If you remain unsatisfied you may complain to the Data Protection Board of India.
Swapngo is not for anyone under 18, and we do not knowingly collect data from children. If we learn we have, we delete it.
We may update this policy. Material changes are notified in the app before they take effect, and the "last updated" date above changes.